YourDC values the thoughts and opinions of our customers, prioritising the annual survey to gauge customer sentiment and loyalty. We have consistently achieved an NPS score of 80+, putting YourDC in the top 25% of businesses globally (across all industries) for customer loyalty.
“We’ve always had an unwavering commitment to exceeding customer expectations,” says Scott, CEO of YourDC.
We’re ramped up our support team over the last 12 months in response to the spike in demand for hands-on services. When travel and site visits are difficult or not possible, IT teams increasingly defer work to onsite data centre technicians to keep projects moving. The consistently high NPS (+80) reflects YourDC’s positive reputation as Adelaide’s leading data centre provider and trusted advisor regarding mission-critical IT infrastructure and support.
It's great to see that our customer service focus is reflected in the feedback and that we continue to grow the business through positive word-of-mouth.